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CONTACT PATHWAY
FOR SPECIFIC RESOURCES
AND SERVICES

1-800-558-7677
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FREQUENTLY ASKED QUESTIONS





CONTACT PATHWAY FOR SPECIFIC RESOURCES AND SERVICES




1-800-558-7677

Monday through Friday,

8:30 AM to 5 PM, EST

GO TO THE PATHWAY SERVICES REQUEST FORMS







Q.

What information do I need to provide to PATHWAY to verify if my insurance covers the Abbott Nutrition product that was recommended by my healthcare provider?








A.

PATHWAY will need your verbal consent or written consent from the healthcare provider, the product name, patient’s name, date of birth, your insurance information (including the insurance plan name, phone number, policy ID number or a copy of your insurance card) and the healthcare provider’s name, address and phone number. Our counselors may also need to contact the healthcare provider to obtain additional information to verify coverage. You can access the request forms that you may need on the Patient Resources page.







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Q.

How do I verify healthcare coverage for Abbott Nutrition products?








A.

Either ask your healthcare provider to complete the request form for the product that pertains to you and fax to 1-877-433-8066 or follow these instructions:

  • Download and print the Request Form (can be found on the Patient Resources page)
  • Complete sections 1 and 2 of the form and sign and date the Patient Certification Statement.
  • Have your healthcare provider complete the remaining sections and either fax the completed form to 1-877-433-8066 or mail to Abbott Nutrition PATHWAY Reimbursement Support Program, P.O. Box 4280, Gaithersburg, MD 20885-4280







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Q.

How much does Abbott Nutrition’s PATHWAY Reimbursement Support Program cost?








A.

Reimbursement Support is provided at no cost to patients who use the program.







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Q.

What are the hours of operation and contact information for PATHWAY?








A.

Hours of Operation: Monday - Friday, 8:30am-5:00pm EST
Phone Number: 1-800-558-7677
Fax: 1-877-433-8066
Mailing Address:
Abbott Nutrition PATHWAY Reimbursement Support Program
P.O. Box 4280
Gaithersburg, MD 20885-4280







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Q.

Do I need a prescription from my healthcare provider to get my Abbott Nutrition product covered by my insurance?








A.

Abbott Nutrition products are not drugs and do not require a prescription. However, many insurance plans require a prescription or written doctor’s order in order to consider covering the product. Additionally, a prescription is required if you are using your flexible spending account or health reimbursement arrangement to purchase the product.







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Q.

If my insurance plan denies my claim for the Abbott Nutrition product recommended by my healthcare professional, can PATHWAY or the Patient Assistance Program help?








A.

PATHWAY can provide appeal process research and support by calling your insurance plan to determine if there is an appeals process available in the case of a denied claim. If so, PATHWAY will explain the next steps with you and work with your healthcare provider’s office to assist in tracking appeals once submitted. If you have no insurance coverage or access to alternative sources of coverage or funding for Abbott Nutrition products and you meet the Patient Assistance Program eligibility criteria, you may qualify for Abbott Nutrition’s Patient Assistance Program.







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Q.

Can you bill my insurance if I purchase product from Abbottstore.com?








A.

Abbott Nutrition is a product manufacturer and not a healthcare provider. We cannot bill third party insurance, Medicare or Medicaid. Our Home Delivery program is a direct purchase consumer program set up for your convenience and can take credit or debit cards. You may also mail your payment with a check or money order.







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IF YOUR QUESTION IS NOT LISTED ABOVE, PLEASE CONTACT PATHWAY.

1-800-558-7677