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CONTACT PATHWAY
FOR SPECIFIC RESOURCES
AND SERVICES

1-800-558-7677
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FREQUENTLY ASKED QUESTIONS





CONTACT PATHWAY FOR SPECIFIC RESOURCES AND SERVICES




1-800-558-7677

Monday through Friday,

8:30 AM to 5 PM, EST

GO TO THE PATHWAY SERVICES REQUEST FORMS







Q.

What information do I need to provide to PATHWAY to verify if my patient’s insurance covers the Abbott Nutrition product that I have recommended?








A.

PATHWAY will need the provider’s written consent, the product name, patient’s name, patient’s date of birth, patient’s insurance information (including the payer name, phone number, policy ID number or a copy of the insurance card) and the doctor’s name, address and phone number.







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Q.

How much does Abbott Nutrition’s PATHWAY Reimbursement Support Program cost?








A.

Reimbursement Support is provided at no cost to patients and providers who use the program.







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Q.

What are the hours of operation and contact information for PATHWAY?








A.

Hours of Operation: Monday - Friday, 8:30am-5:00pm EST
Phone Number: 1-800-558-7677
Fax: 1-877-433-8066
Mailing Address:
Abbott Nutrition PATHWAY Reimbursement Support Program
P.O. Box 4280
Gaithersburg, MD 20885-4280







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Q.

Do I need to write a prescription for my patient to get the Abbott Nutrition product covered by the patient’s insurance?








A.

Abbott Nutrition products are not drugs and do not require a prescription. However, many payers require a prescription or written doctor’s order in order to consider covering the product. Additionally, a prescription may be required if the patient is using a flexible spending account or health reimbursement arrangement to purchase the product.







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Q.

If my patient’s insurance plan denies coverage for the recommended Abbott Nutrition product, can PATHWAY or the Patient Assistance Program help?








A.

PATHWAY can provide appeal process research and support by calling the payer to determine if there is an appeals process available in the case of a denied claim. If so, PATHWAY will work with you to assist in tracking appeals once submitted. If the patient has no insurance coverage or access to alternative sources of coverage or funding for Abbott Nutrition products, PATHWAY will assess the patient’s eligibility for Abbott Nutrition’s Patient Assistance Program.







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IF YOUR QUESTION IS NOT LISTED ABOVE, PLEASE CONTACT PATHWAY.

1-800-558-7677